Return Policy & Instructions
All our merchandise is guaranteed to be genuine, in new condition and inspected by the highest quality control to meet the company's experience standards.
Refund & Store Credit Details:
The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
Certain individual products are ineligible for return, as noted on the website pages displaying those products. Items offered at 50% off or more the original price are final sales.
Free Gifts with purchaseAll purchases with free gift(s) must include the free gift(s) with the return item(s) in order to be eligible for a refund. You may also choose to return the purchase for an exchange or store credit, in which case you can keep the free gift.
Damaged or Defective ItemsIf you receive a damaged or defective item purchased through the online store, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from the original confirmation email, your email address and phone number. We will make every reasonable effort to replace the item in a timely manner.
If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number ready when you contact Customer Service.
All items properly returned under this policy are eligible for a refund or store credit. If you choose a refund, the full purchase price (shipping excluded) will be credited when we have received and processed your return - typically, within 7-10 business days after we have received the item.
Second ReturnsYou can return your exchanged item within 30 days from the delivery date of your original order. Please note that for second returns, we can not guarantee refunds, only store credits and exchanges. Further shipping fees may apply.
Return InstructionsSimply follow the steps below to return your order:
Please note, we cannot guarantee return credit for orders that are returned without proper authorization. Return Authorization must be obtained by exactly following the steps below.
Return freight charges must be covered by the customer. In case of product exchange, we will cover the cost to re-ship the new item back to the customer.